Have you ever bought a product and realized it’s just not working as promised or defective? I think it happens to almost all of us, right? Have you ever reached out to those companies and let them know your experience? If not, I’d suggest you do so.
When I have bad or even good experience with a product, I reach out to the brand and let them know my experience. I still remember the first time I reached out to a brand for a bad experience with their product.
Around 9 years ago when I was working in India, I uses to enjoy Haldiram’s snacks during work breaks . They were my favorite until I found a staple in their moong dal snack. I checked the back of the pack for contact and wrote an email to them explaining my issue. To my surprise, I heard nothing back from them. That was the last time I bought Haldiram’s snacks.
On the other hand, some companies really want to improve their products. I have reached out to a number of companies over the years. Some returned the money back and free coupons to buy their products. Recently, we bought a toothbrush for Chuttu. I paid $5 for that toothbrush and to my surprise its gone within a week.
I reached out to the company and they apologized and asked me if I can send the defective toothbrush for their R&D. I appreciate these responses and have no issues helping them as mistakes happen and how to address is what matters.
They sent me a return envelope and I mailed them the toothbrush and hopefully they will fix the issue soon.
Why you should reach out to companies:
- Mistakes happen. If the company is apologetic and willing to learn from the mistake, I think we should help them
- Why lose your money for a mistake of others? Let them know you’re not happy and get your money back
- All the companies who responded for my experiences, either returned the money back or sent me a free product coupon
- If I LOVE a product, I definitely let the company know how much I love it. Both set of people are happy and let’s just share the joy around 🙂